Cookies Policy

We use cookies on this website to enable visitors to have the best possible experience. We collect analytics information to find out things such as the number of visitors to the various parts of the website and how our website is performing for our customers. We also use cookies to personalise content and services and to provide social media features. This cookies policy tells you more about our use of cookies and the choices you have.

What are Cookies?

Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work, such as the shopping basket. They may also tailor the information or adverts you see on the site.

This is important to us because we want to make sure our website is as user friendly as possible, ensuring you have a good experience when browsing or purchasing on our website.

In addition to the cookies managed by us and our service providers, some cookies are set by other companies which are part of wider advertising networks. This site uses cookies from [Google], [Facebook] , [Microsoft Bing] to provide you with advertising tailored to your preferences (both on this and other websites).

Types of Cookie

Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser.

Persistent cookies: these are saved on your computer so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.

How can you prevent or remove Cookies?

If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to “help” on your browser’s menu or you can visit http://www.allaboutcookies.org

What happens if I disable Cookies?

You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.

Details of the cookies we use

Below are more details of the cookies used on this website.

Essential cookies: these perform a variety of functions, ensuring information is displayed correctly on the website and recording whether visitors have accepted the use of cookies.

Analytics: we use [Google Analytics], to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only.

Security cookies: these cookies help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.

Performance monitoring: these cookies record a visitor’s progress through a browsing session for problem solving and to identify an errors in the use of the site that the visitor may experience. They also link a visitor’s actions with website usage and performance. Some cookies identify the visitor’s IP address, browser and device type.

Social Media: cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits their [Facebook] page. Other cookies enable visitors to share or like items on our website using social media buttons.

Deleting X-Spurt Tyres cookies

Cookies are essential in order to use this site, but you have the choice to delete existing cookies and block new ones.

Privacy policy

We are committed to protecting your privacy and we keep to the data-protection laws that apply in the United Kingdom. This privacy policy, together with our cookies policy, explains how we use any information we collect about you and forms part of our terms of business.

This privacy policy applies to personal information about:

  • visitors to our website;

  • Customers who purchase goods or services with us and our suppliers.

What is personal information? 
Personal information is any information relating a person who can be identified directly or indirectly, often by name,

As a rule, we do not collect special category data about visitors to our website or our customers or suppliers unless we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case, we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

Website visitors:

The personal information we collect about you, and how we use it 
You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs details of your operating system, browser software, IP (Internet Protocol) address and URL (Uniform Resource Locator) requested, including the date and time of your visit.

We use cookies to analyse how visitors use our site, and to provide some of the functions of the website – see our cookies policy for more information.

You may choose to provide your contact details (for example. your name, address, business, job title, email address, phone number and location) if you purchase goods online.

Customers:

The personal information we collect about you and how we use it 
If you buy products or services from us, we may use your personal information to:

  • respond to your enquiries;

  • process your order and to follow up on orders that are not completed;

  • carry out market research and analyse statistics;

  • link with social media sites and services, for example, for advertising purposes;

  • manage deliveries, returns and refunds;

  • Where possible we will remove any details that could identify you before we use information for this purpose.

Legal reasons for processing your information

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or make a query.

If you buy items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The rest of the information we collect is for our legitimate business purposes, which include to:

  • keep in touch with current, past and potential customers;

  • monitor the use of our website and improve its facilities;

  • identify suspected criminal activity and take appropriate action;

  • manage our supply chain and our relationship with our suppliers; and

  • protect and defend our rights

When we collect personal information from you, we will tell you whether you have to provide the information (mandatory information), or whether you can choose not to provide it (voluntary information).

How long will we keep your information for

We will keep your personal information for as long as we need to for the legitimate business purposes described above.

If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates

For all purchases we normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.

We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.

Working with service providers

Like most organisations, we ask service providers to run our website and IT systems, to help us manage accounts, to carry out credit checks and to help prevent fraud.

We also work with a large number of suppliers who provide products and delivery services to us.

Other people and organisations we may share the information with

We may share your personal information with the following third parties for the purposes described above:

  • Tax, customs and excise authorities

  • Regulators, courts and the police

  • Fraud-screening agencies

  • Central and local government

 

We may also share your personal information if we believe this necessary to enforce or apply our terms and conditions or to protect and defend our rights, property or the safety of our customers and other users of the website.

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